Refund Policy – Checkpoint Feed

At Checkpoint Feed, we aim to provide players with a seamless, exciting, and rewarding gaming experience through our wide selection of computer games, downloadable content, and digital services. We understand that from time to time, customers may encounter issues or change their minds about a purchase. That’s why we have established a clear and fair Refund Policy to guide all refund-related matters.

Please take a moment to review the following terms and conditions regarding refunds for purchases made through our platform.

1. General Refund Framework

All refund requests are handled in accordance with our service standards and evaluated based on product type, usage, and the time elapsed since the purchase. Refunds are issued to the original payment method only and may take 7 to 14 business days to process once approved.

Requests submitted outside the eligible refund window or that fall outside of our outlined conditions may not be accepted. We aim to maintain a balance between fair consumer protection and the integrity of our digital goods system.

2. Refunds for Digital Computer Games

Digital computer games, once delivered, are eligible for a refund only under specific circumstances. To qualify for a refund, the following conditions must be met:

• The refund request must be submitted within 14 calendar days of the original purchase date.
• The total playtime must not exceed 2 hours across all sessions.
• The game must not have been subject to any abuse, modification, or third-party alterations.
• The purchase must have been made on the customer’s personal account and not gifted.

Games that have been downloaded, installed, and played extensively are not typically eligible for refunds unless there is a verified technical issue preventing gameplay.

3. Refunds for Downloadable Content (DLC)

Refunds for DLC, expansions, and additional in-game features are allowed only if:

• The request is made within 7 calendar days of purchase.
• The content has not been installed, launched, or integrated into a saved game.
• No bonus items from the content pack have been used or activated.

Once DLC is installed or linked to active game files, it is considered consumed and cannot be refunded unless it causes system-wide game errors or is defective.

4. Technical Faults and Incompatibility

If you experience a technical problem that renders a purchased game unplayable:

• You must contact support within 10 calendar days of purchase.
• You may be required to submit logs, system specs, and details of attempted troubleshooting steps.
• Refunds may be approved if the issue cannot be resolved or if the product is confirmed to be faulty and incompatible with commonly supported systems.

However, issues caused by failing to meet minimum system requirements, internet connectivity problems, or unsupported hardware configurations do not automatically entitle the user to a refund.

5. In-Game Purchases and Virtual Items

Refunds for in-game purchases such as character skins, upgrades, currency, or weapons are generally not granted. Exceptions may include:

• Accidental duplicate purchases (must be reported within 3 calendar days).
• Unused virtual items that were never accessed (request within 5 calendar days).
• System errors that prevent delivery of the purchased item.

Items that have been equipped, used in gameplay, or enhanced are non-refundable.

6. Game Bundles and Collections

Game bundles, which include multiple titles or packs sold together at a discounted rate, follow these rules:

• A full refund can be granted if none of the games in the bundle have been downloaded or played, and the request is submitted within 14 calendar days.
• Partial refunds for individual games within a bundle are not supported.
• If any item within the bundle has been used, the refund may be denied or reduced.

7. Subscription-Based Games and Services

If your purchase includes access to online features, multiplayer services, or exclusive content through a subscription model:

• First-time subscribers can request a refund within 7 calendar days, provided no service content has been accessed.
• Renewals may be refunded within 3 calendar days of the billing date if the service was unused during that period.
• Cancelling a subscription does not automatically qualify you for a refund unless these specific timelines are met.

8. Gifted Games

Gifted games can only be refunded if:

• The game has not been redeemed or activated.
• The request is submitted within 14 calendar days of the gift purchase.

Once a gifted game is activated by the recipient, it becomes non-refundable.

9. Pre-Order Refund Policy

For pre-ordered computer games:

• You may cancel a pre-order and receive a full refund up to 2 days prior to the official release date.
• If the game has been released and downloaded, standard refund rules for digital games apply.
• Any early access or bonus content that has been claimed may affect refund eligibility.

10. Processing Refund Requests

To submit a refund request, follow these steps:

• Contact our customer support team and provide the order number, item details, and reason for the request.
• If the request relates to technical issues, include screenshots or system logs.
• Await review — we typically respond within 5 business days.
• If approved, your refund will be processed, and a confirmation will be sent. Refunds may take up to 10 business days to be credited back to your account depending on your bank or payment processor.

11. Fraud Prevention and Abuse Policy

We reserve the right to deny refunds if we detect patterns of abuse or fraud, such as:

• Excessive refund requests.
• Use of content before requesting refunds.
• Multiple accounts attempting to exploit refund terms.
• Accounts flagged for abuse may be restricted from further refund requests.

12. Final Sale Items

Certain products are marked as non-refundable at the time of purchase, including:

• Clearance or promotional items.
• Limited-time game keys.
• Time-sensitive digital events or early access passes.

Purchases of these items are final and not eligible for refunds unless proven to be defective.

13. Changes to the Refund Policy

This Refund Policy may be revised or updated periodically. We encourage customers to review it regularly. Changes apply only to future purchases and do not affect requests based on prior terms.

14. Customer Support

Our team is committed to helping you resolve any issues you may encounter. If you have any questions regarding a refund or the status of your request, please reach out to our support team.

Thank you for choosing Checkpoint Feed. We appreciate your trust and are committed to providing excellent customer service in every aspect of your gaming journey.